by Amanda Cooper on Wednesday February 03, 2010
Share
no comments

You know how it is. Either you're new in town or just visiting on business and what you really, truly, desperately want is some good Chinese food. Oh sure, there are plenty of choices - from nondescript hole in the wall joints to massive temple lookalikes complete with gigantic neon chopsticks thrust up high in the skyline. We all know that looks can be deceiving, so how do you choose wisely in order to avoid disappointment, or worse, an unnaturally intimate relationship with the porcelain deity in your washroom?

Turn to Yelp.com! This is my go-to site for all things food, hospitality, or service oriented. Built as a giant review site, Yelp utilizes the user generated content model which means that anyone can sign up and offer their reviews on any business in dozens of different categories, in cities across Canada, The U.S.A, The U.K., and Ireland. Like any review site there are bound to be a few shills, but they are easily spotted. Utilizing the user generated content model means that it's in their best interest to encourage lots of reviews, whether they be positive or negative. The very nature of such a site auto-corrects blatant shilling as other users can offer their own opinions and experiences. When you check out the site, you might want to search for your favourite restaurants, hairdressers, drycleaners, house cleaning service, mechanic...you name it! Add your own reviews as you see fit to further enrich the site and help out your fellow wo(man).

As much as I wrote this post for the consumer perspective, sharp business owners who are reading this will read between the lines. Yelp is the future of word of mouth marketing and the future is now. Transparency, good customer service, and ethical practices are no longer an option. Though word of mouth is nothing new, the double edged sword that it represents is now a lot bigger, faster, and more accessible to every person who interacts with you and your business. Don't say I didn't warn you!


by Amanda Cooper on Tuesday February 02, 2010
Share
no comments

There are two camps in my world. Those who wrap their ever loving arms around any kind of media (social or traditional) that they can get, and those who would rather stick pins in their eyes than chase the media train. Approaches to self-promotion are guided to some degree by your personal disposition (introverts vs. extroverts), your upbringing, and your industry or type of business (scammers usually try to keep a low profile). I think the thing that really turns people off of self-promotion though is their perception of the term itself.Watch the eyes roll, the stance become defensive and their receptiveness end when you mention networking, social media, press releases, media interviews. They equate engaging in that activity to being a self-absorbed blowhard, and with good reason. There's a lot of it out there.

It doesn't have to be that way. In fact, if you don't engage in some form of self-promotion you are doing yourself and your company a huge disservice. As in all things PR, you have to approach your promotional messaging with these two factors at the forefront:

1. Your own genuine and authentic style
2. How your news impacts or interests other people

The first factor is relatively straightforward. Don't put on a big act and try to be something you're not. People can sense fakery which makes them uncomfortable and less willing to trust you. Don't pose and posture as a guru or a god. People engage with those who are human, just like them.

The second factor requires that you take the "you view". Just won a big contract to supply China's main utility company with fibreoptics? Yay for you...and yay for other tech companies in your region who are looking to crack that market. In your press release announcing the deal, why not mention one or two tips to partnering with Chinese companies? Did your company win an award for superior customer service? Excellent, now why not tweet a big thanks to your customers? Have you just hit 50 million in revenue (one can hope)? Awesome, to celebrate why not put together a case study (report) of how you did it and how other businesses can do the same? Contact media (online and off) and let them know that you have made this report available, giving them a few of the highlights?

Recognize that people do want to hear your good news. They don't want to hear boasting ("Just signed 6 new contracts - go me!"), they don't want to hear the minutiae of your corporate life simply for the sake of attention and keyword stuffing ("Tim Horton's donuts were great at Fools Inc. meeting to discuss FoolishWidget3, the fastest way to lose weight, get an erection, and make use of online pharmaceuticals ").

People want to hear about success. They want to hear that hard work, passion, and commitment to the goal will win out. They want hope and you can give it to them.


by Amanda Cooper on Thursday January 21, 2010
Share
no comments

We are half way through National Non-Smoking Week in Canada and you can bet that the few remaining smokers out there are holding their breath (no pun intended) until the week is over. I know this because up until a couple of years ago, I was one of them. How I loved my cigarettes!!! First thing in the morning, last thing at night and about 18 times in between, my love affair with cigarettes raged on. It was the realization that their control over me was total and wholly malicious, each one another nail in my coffin, that made me find the strength to quit for good.

Much is said about the health risks of smoking, but it was only upon quitting that my eyes were opened to the subtle but powerful public relations and professional consequences of lighting up.

You Stink - I know this is not news to non-smokers but I can tell you that smokers have no idea exactly how much they stink and how noxious the fumes are to others. Doesn't matter if you smoke outside, on another block, or 20 kms away, the stuff clings to your clothes, skin, and hair. Trying to cover it up with sprays, lotions, and scents just makes it worse. Like bathroom sprays,, the effect is simply lilac scented #(&$%!

P.R. Consequence: Nobody wants to be near you. They will not want to sit beside you, have you in their car, share a meal with you, or introduce you to prospects.


You are Discoloured - Weird I know, but true. Smokers have yellow nails and fingers, sallow or gray complexions, and ashes or burn marks on their clothing. Some even have a brownish streak in their hair, directly where the plume of smoke would rise.

P.R. Consequence: You look unkempt and sickly. It's one thing to look like you just rolled out of bed, it's quite another to look like you just rolled out of the morgue. This does not fit the robust, youthful, and powerful image that attracts prospects and instills confidence.


Your Jonesin' is freaky - We've all been there. Spending time with someone who is climbing the walls for a fix of their fancy is stressful. The eyes dart, fingers drum on the desk, words get shorter, and tempers flare. One imagines that the afflicted is going to spontaneously combust if the fix is not administered. I was one of the worst - Family, friends, and colleagues, I'm sorry.

P.R. Consequence: You make people nervous and edgy. Pretty much diametrically opposed to the P.R. precept of facilitating communication. Your moodiness, impatience, and nervous energy stops collaboration, conversation, and healthy human interaction in its tracks. Desperate to rid themselves of this overbearing aura, people will encourage you to "Just go have a smoke."


You Interrupt Workflow - I can just hear the chorus of rebuttals now. "I work extra hours to make up for my smoke breaks", "I always wait until there is a natural break in the workflow". Um yeah, for the latter, please see the point above and for the former, please recognize that it's not all about you. If you work in a collaborative environment, you have a team that depends on you.

P.R. Consequence: Brainstorming, break-out sessions, conference calls, webinars, even just plain old meetings all require you to be present, engaged, and focused. Escaping for a quick smoke or throwing a tantrum so that you will be encouraged to do so is counter-productive.


People May Think Less of You - Oooh, I know, it's like a kick to the gut. I get it. Regardless, it must be said. You might be brilliant, hard working, an upstanding citizen, and morally and ethically superior in every way. If you smoke, many people will judge you on that first. Some common perceptions about people who smoke: low class, unintelligent, unsophisticated, unhealthy, slovenly, lazy, weak. There's more, but why continue?

P.R. Consequence: That's patently evident. Smoking casts a shadow over all of your wonderful attributes and skills. It gives a false representation of who you are as a person and leads others to interact with you in a less than favourable way assuming that they choose to interact with you at all.


Public relations is about representation, reputation, relationship, and communication. Smoking erodes each of these by alienating others and making you appear less than you are. It's bad P.R. and it's bad for business. Mostly though, it's bad for your body, your heart, and your mind, and if you are still engaged in a lover's waltz with cigarettes, I encourage you to step away and change the tune.


by Amanda Cooper on Tuesday January 19, 2010
Share
1 comments

When it comes to clubs, cliques, and exclusive memberships, I'm with Grouch Marx. "I don't want to be part of any club that will accept me as a member". I've never been particularly comfortable with groups that feel the need to puff out their collective chest with trumped up exclusivity. Though restrictive membership criteria are often put into place for benign purposes such as to give the illusion of importance or privacy, exclusionary measures can slide into snobbery and bigotry, limiting us as human beings.

What brought on this egalitarian musing? I read a press release today for a new Canadian dating service that specializes in matching people of a certain socio-economic bracket. They go so far as to state specific professions that would be acceptable in their network and let's just say that nobody on that list will be asking if you want fries with that. In a pre-emptive strike against naysayers like myself, the founders of the organization state that the reason for the exclusive nature of the dating service is to protect the privacy of the professionals. Yeah, 'cause it would be pretty embarrassing if you were to invite Sexyboy69 from PlentyofFish.com over only to open your door to your gynecologist. Dressed up in his leather chaps. Awkward.

I never thought to include profession as part of my dating criteria. That's not to say that I am not selective, I just don't consider what one does for a living to be all that important nor do I think it is indicative of traits that are important to me. I don't know - the concept of that dating service just kind of turned me off and led me to think uncharitable thoughts about its members. In an effort to be fair, I wonder, "Is this really any different than any other niche dating site?". Jdate, Adam4Adam, Christian Cafe, Farmers Only, Sugar Daddies (ew), DateaGolfer - Back away from the computer now, Mom. I know you are dying to sign me up.

Is choosing your mate by profession just as valid as choosing one by religion? What about choosing by race? I'd like to hear your opinions. Please comment if you have one.


by Amanda Cooper on Monday January 18, 2010
Share
no comments

How interesting that today is both Martin Luther King Jr. Day and "Blue Monday" aka, "The Most Depressing Day of the Year ". Interesting because Martin Luther King is lauded for his courage, honesty, and unwavering commitment to humanitarianism and social justice. Ostensibly, Americans get this federal holiday off in order to reflect on their own commitment to their community and participate in a do-gooder activity or two. Whether the majority of our American friends actually do that or not is of no consequence to me - it's the purpose for the holiday that I find uplifting, inspirational, and motivational, much like Reverend Dr. King himself.

In stark contrast we have Blue Monday. Accepted by many as the day of the year that has been scientifically proven to be experienced as the most depressing by our society as a whole. What a relief! We now have an excuse to openly say "life sucks" and know that we are not alone. Ah, but here's the thing...Blue Monday is a myth. Really!! I kid you not. Created as a clever little publicity stunt to pimp a travel portal, the myth of Blue Monday spread like wildfire with nary a thought to the validity of the research or the researcher (both incredibly suspect). Our instant acceptance of such a nonsensical declaration may be a result of our very human need to find external and universal factors upon which to blame our misery. While absolving us of any actual accountability for this status, it also robs us of our power and dominion over our own life. Dr. King would be so, so unimpressed.

Well, to each his own. Being the power hungry little Miss that I am, I prefer Mike Strobel's (Toronto Sun Columnist) approach, counting my blessings and making the most of what I've got.